Refund policy
Returns, exchanges and refunds
We want you to get the right part. This policy explains your options. It does not limit your rights under the Consumer Protection Act (CPA) or the Electronic Communications and Transactions Act (ECTA).
1. Cancelling before dispatch
You can cancel your order at any time before it's dispatched by contacting us. We'll refund you in full, including delivery.
2. Changed your mind (7-day cooling-off)
Under ECTA you may cancel an online purchase within 7 days of receiving it, without giving a reason. Please return the item unused and in its original packaging. We'll refund the purchase price within 30 days of receiving your cancellation. You pay the cost of returning the item.
3. Part doesn't fit (Fit Guarantee)
If a part doesn't fit a model listed on its product page, contact us within 30 days of delivery. Return it unused, clean and in its original packaging, and we'll exchange it for the right part (if we can source it) or refund the purchase price. In this case we also refund the cost of returning it. See our Fit Guarantee.
4. Faulty or damaged parts
If a part arrives damaged or is defective, contact us with your order number and photos. Under the CPA you may return defective goods within 6 months of delivery for a repair, replacement or refund. This doesn't cover normal wear of consumable parts such as filters, bags, brushes and mop cloths, or damage from misuse.
5. Wrong part ordered
If you ordered a part for a model that isn't listed on the product page, the Fit Guarantee doesn't apply, but you can still use the 7-day cooling-off period in section 2.
How to return an item
- Email vosloohannes98@gmail.com or phone 063 646 5179 with your order number and the reason for the return.
- We'll reply with return instructions and the return address. Please don't send items back without contacting us first.
- Once we've received and checked the item, we'll process your exchange or refund.
Refunds
Refunds go back to your original payment method. Depending on your bank, it can take a few working days to appear after we process it.